Insurance Claim Consultants

Insurance Claim Consultants is led by founder, president, and CEO Jeffrey A. Raines, whose career in claims stretches back more than 45 years. He started in 1980 at a Houston adjustment service, launched his first firm, Crisis Insurance Recovery, during the Hurricane Alicia response in 1983, and established ICC out of the Hurricane Hugo recovery, with the company officially launching in 1990. During the overlapping Hugo and Andrew catastrophes, he managed 60 to 70 personnel at once.

This is a large-loss and catastrophe practice at its core. ICC handles hurricane, fire and smoke, water and flood, business interruption, equipment breakdown, vandalism, theft, hail, and storm damage, and brings specialized muscle in appraisal and arbitration, business-interruption documentation, aviation claims, and expert-witness testimony. Raines personally managed a $12 million-plus claim for the Gulfport-Biloxi Airport during Hurricane Katrina.

Few adjusters can point to a legacy written into case law. Raines personally financed the landmark ICC v. Linder litigation before the South Carolina Supreme Court, which helped establish the public adjuster licensing framework still in force today. The BBB-accredited firm serves North Carolina, South Carolina, and Georgia from offices across all three states, backs its adjusters with architects, engineers, and moisture experts, and has a long record of pro bono work for homeowners and small businesses who could not otherwise afford representation.

A public adjuster is the only kind of adjuster licensed to work for you, the policyholder — not the insurance company. They document the loss, build a detailed scope and estimate, read the policy for coverage you may have missed, and negotiate the payout with the carrier, working on a percentage of what you recover.

A public adjuster is not a contractor and not an attorney: they cannot make repairs, file suit, or give legal advice. See what a public adjuster actually does and when to hire one.

Full fee guide → · Drafted for education, not verified by counsel — read your contract and the current statute.

Get the exact legal name and license (or NPN) number, then confirm an active public adjuster license in the state where your property sits. Do it on the official roster — never take the number on a business card at face value.

A public adjuster is the right call when the carrier agrees the loss is covered but the check is too low. When the carrier denies coverage outright, alleges misrepresentation, sits on the claim past the statutory deadlines, or acts in bad faith, that is legal territory a public adjuster cannot enter.

If your claim was denied rather than merely underpaid, start with a free attorney review — see public adjuster vs. attorney, why claims get denied, and the deadlines that protect your rights.

We believe in public adjusters, and we want the good ones to get found and get hired. HurricaneLaw.pro features Insurance Claim Consultants to help policyholders connect with an experienced advocate. We are not affiliated with Insurance Claim Consultants; this profile is compiled from the firm's own public website and materials, and our links to them are meant to send real business their way. Always confirm current licensing yourself on the state roster above before you hire anyone. A firm that would like its listing updated or removed can reach us through the contact page. Independent resource, not a law firm, and not legal advice.